captain center

An aerial view of a container port at night.

We source your Products,

at the best Price

Captain is your supply agent in China. Our innovative working method and commitment to transparency ensure a trusted collaboration with prices below market.

Our working method

Our comprehensive suite of professional services caters to a diverse clientele, ranging from homeowners to commercial developers.

For each request, we quote 20 suppliers

After receiving your requests, we reach out to approximately 20 suppliers that align with your specifications. As we receive quotations we filter them based on price, minimum order quantity, perceived quality, pertinence, supplier’s attitude and response time.

Tourist taking photo of a building
Windows of a building in Nuremberg, Germany

Then we select the best option

We present you what we deem is the best option for each request and if you choose to go forward, we act as intermediaries. We offer support with design, contracts, intellectual property protection, packaging, SKU and GTIN, payment facilitation, taxes and standards research, testing, photo taking, and logistic based on your needs.

And we handle all production details

After payment of the goods, we launch production incorporating quality control pre-shipment and optional logistics coordination. Upon goods reception, we assist in supplier-related concerns or, if satisfied, you can settle our 5% service fee.

Tourist taking photo of a building

Prices below market

Our unique strategy allows us to secure the most competitive prices, making our offerings, on average 22% cheaper – even after our service fee.

We find the hidden factories

Surprisingly, up to 90% of sellers on major platforms are marketing companies rather than factories. Their primary responsibilities is to sell, take photos, write product pages, deliver customer service, and generate countless quotations, resulting in inflated costs. In contrast, our approach involves sourcing factories that operate off the online grid due to their inability to invest in marketing.

We work efficiently

From calculating shipping costs with utmost precision, whether it’s for a single sample or entire containers, to our transparent service fee, we prioritize efficiency. Our streamlined procedures rely on technology and automation, which empowers us to deliver our work for a remarkably competitive service fee.

We remove hidden costs

Because we thrive for efficiency, we hate to see profit eaten by hidden costs. Did you know that major platforms charge sellers 2.99% for payments, and sellers always add a 5% currency exchange risk? Instead we give you transparency. You have all options for payment, including free wire transfer. And when it comes to currency, we guarantee all quotations in CNY, and you pay the equivalent in EUR or USD at the exchange rate of the day.

“Captain has helped us reduce our supply cost, by half on some products.”

Souhil T.

Boutique Takwa, Canada

Our promises

Our unique strategy allows us to secure the most competitive prices, making our offerings, on average 22% cheaper – even after our service fee.

We only get paid if you are satisfied.

We only invoice our 5% commission upon reception of the goods and on condition of your satisfaction, ensuring we’re aligned with your success.

No order is too small.

Even if your order quantity is 1, we will take on your project like any other. We might receive higher quotations, but we never decline your business.

We bring solutions not problems.

We thrive to make your business easier, we can assist with design, GTIN, copyright contracts, packaging… anything that makes your project go forward.

Payment Terms

Clear & transparent.

Goods

100% on order for stock products, 30% on order and 70% before shipping for customised products.

Shipping & Taxes

Shipping fee 7 days before shipment, when applicable taxes are due upon reception.

Service fee

We only invoice our 5% commission upon reception of the goods and on condition of your satisfaction, ensuring we’re aligned with your success.

About Us

Captain.center is provided by SCO-OP SASU with capital of two hundred (200) euros head office: 58 rue de Monceau 75008 Paris

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FAQ

  • No, we will always act as intermediaries to safeguard the work we have done for you.

  • We are liable up to the amount of our service fee. The goods and logistics fees are paid separately and transferred to the supplier and logistic company. We can void our service fee if you are not satisfied, and we can assist you in negotiating for a refund towards the suppliers, but we can cannot be liable for the value of the goods.

  • Our included quality control is handled differently depending on the goods and the quantity. Typically, for small quantity, goods are sent to our warehouse where we can inspect them before consolidating with other items and shipping them together. If time doesn’t allow, and the products need to ship directly from the factory to you, we will usually inspect goods via video call. For large quantities, we often send our staff on site before shipment. For each order we offer a level of quality control which we believe is adequate to the quantity and the financial risk of this order. You may always request additional quality control at an extra cost.

  • Yes, we can help you arrange shipping according to any of your requirements, our most usual shipping terms are FCA (Delivered to your agent in China), DDU (Delivered to your door, taxes unpaid), DDP (Delivered to your door, taxes prepaid).

  • Yes, we can help you write and sign bi-lateral contracts between your company and us, and between us and the supplier, in English and Chinese. Contracts can be established to protect you, your brand, your innovation as well as facilitating the export procedure. We cannot guarantee that the supplier will abide by the contract, but our company being registered in China, within the jurisdiction of Shanghai means that we have more leverage to incline suppliers to abide.

  • Yes, our company includes offices where we handle the quotation service and a 800sqm warehouse where we can arrange quality control, packaging, order consolidation, and logistics on demand. This dual role, with the ability to handle service and post-production allows us to meet your requirements like no other agent.

  • We’re from both, the two partners in the company are Chinese and French. This allows us to thoroughly understand both ends of the business.

  • No, while we may inform you about taxes and duties in each country, or warn you about test standards applicable to your country. We cannot research all applicable laws for every country. You are the final decision maker and you should make the appropriate verifications for your industry and specific product. We especially call for your attention for packaging requirements, regulations on toys, paints, liquids, batteries, products with magnets. We will gladly assist you sourcing products that meet the required standards and make the appropriate tests if necessary.

  • In order to offer you the best price we always offer our quotation guaranteed in CNY (Chinese Yuan) for the goods and in USD for the logistics, because this is how we’ll pay the suppliers and the logistic companies. Without any currency exchange risk fee added.

    In our quotations we also offer estimated prices in the currency of your choice based on the rate of the day. When you decide to make a payment, we make sure that the rate is still correct, we convert your money into CNY immediately upon receipt and forward you the proof.

    After conversion, if the final amount is less than needed, we usually negotiate with suppliers so they accept the little difference. If the final amount is greater, we keep the extra for you as credit on your next order. If the difference is too important, we reserve the right to request an adjustment.